<?xml version="1.0"?>
<dblp>
<article key="journals/questa/ShimkinM04" mdate="2005-01-25">
<author>Nahum Shimkin</author>
<author>Avishai Mandelbaum</author>
<title>Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.</title>
<pages>117-146</pages>
<year>2004</year>
<volume>47</volume>
<journal>Queueing Syst.</journal>
<number>1-2</number>
<ee>http://dx.doi.org/10.1023/B:QUES.0000032804.57988.f3</ee>
<url>db/journals/questa/questa47.html#ShimkinM04</url>
</article>
</dblp>
