ShimkinM04'

BibTeX

@article{DBLP:journals/questa/ShimkinM04,
  author    = {Nahum Shimkin and
               Avishai Mandelbaum},
  title     = {Rational Abandonment from Tele-Queues: Nonlinear Waiting
               Costs with Heterogeneous Preferences},
  journal   = {Queueing Syst.},
  volume    = {47},
  number    = {1-2},
  year      = {2004},
  pages     = {117-146},
  ee        = {http://dx.doi.org/10.1023/B:QUES.0000032804.57988.f3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}