MandelbaumS00'

BibTeX

@article{DBLP:journals/questa/MandelbaumS00,
  author    = {Avishai Mandelbaum and
               Nahum Shimkin},
  title     = {A model for rational abandonments from invisible queues},
  journal   = {Queueing Syst.},
  volume    = {36},
  number    = {1-3},
  year      = {2000},
  pages     = {141-173},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}