MagalhaesD89'

@article{DBLP:journals/questa/MagalhaesD89,
  author    = {Marcos Nascimento Magalh{\~a}es and
               Ralph L. Disney},
  title     = {Departures from Queues with Changeover Times},
  journal   = {Queueing Syst.},
  volume    = {5},
  number    = {4},
  year      = {1989},
  pages     = {295-311},
  ee        = {http://dx.doi.org/10.1007/BF01225321},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}