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@article{DBLP:journals/questa/Jagerman87,
author = {David L. Jagerman},
title = {Approximations for Waiting time in GI/G/1 Systems},
journal = {Queueing Syst.},
volume = {2},
number = {4},
year = {1987},
pages = {351-361},
ee = {http://dx.doi.org/10.1007/BF01150046},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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