<?xml version="1.0"?>
<dblp>
<article key="journals/questa/IravaniB08" mdate="2008-08-08">
<author>Foad Iravani</author>
<author>Baris Balcioglu</author>
<title>Approximations for the M/GI/N+GI type call center.</title>
<pages>137-153</pages>
<year>2008</year>
<volume>58</volume>
<journal>Queueing Syst.</journal>
<number>2</number>
<ee>http://dx.doi.org/10.1007/s11134-008-9064-y</ee>
<url>db/journals/questa/questa58.html#IravaniB08</url>
</article>
</dblp>
