IravaniB08'

BibTeX

@article{DBLP:journals/questa/IravaniB08,
  author    = {Foad Iravani and
               Baris Balcioglu},
  title     = {Approximations for the M/GI/N+GI type call center},
  journal   = {Queueing Syst.},
  volume    = {58},
  number    = {2},
  year      = {2008},
  pages     = {137-153},
  ee        = {http://dx.doi.org/10.1007/s11134-008-9064-y},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}