Delay Distribution of (Im)Patient Customers in a Discrete Time D-MAP/PH/1 Queue with Age-Dependent Service Times.

Benny Van Houdt R. B. Lenin Chris Blondia Delay Distribution of (Im)Patient Customers in a Discrete Time D-MAP/PH/1 Queue with Age-Dependent Service Times. 59-73 2003 45 Queueing Syst. 1 http://dx.doi.org/10.1023/A:1025695818046 db/journals/questa/questa45.html#HoudtLB03