Index Heuristics for Multiclass M/G/1 Systems with Nonpreemptive Service and Convex Holding Costs.

Kevin D. Glazebrook R. R. Lumley P. S. Ansell Index Heuristics for Multiclass M/G/1 Systems with Nonpreemptive Service and Convex Holding Costs. 81-111 2003 45 Queueing Syst. 2 http://dx.doi.org/10.1023/A:1026060405346 db/journals/questa/questa45.html#GlazebrookLA03