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@article{DBLP:journals/questa/Caldentey01,
author = {Ren{\'e} Caldentey},
title = {Approximations for Multi-Class Departure Processes},
journal = {Queueing Syst.},
volume = {38},
number = {2},
year = {2001},
pages = {205-212},
ee = {http://dx.doi.org/10.1023/A:1010910531975},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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