Fluid heuristics, Lyapunov bounds and efficient importance sampling for a heavy-tailed G/G/1 queue.

Jose Blanchet Peter W. Glynn Jingchen Liu Fluid heuristics, Lyapunov bounds and efficient importance sampling for a heavy-tailed G/G/1 queue. 99-113 2007 57 Queueing Syst. 2-3 http://dx.doi.org/10.1007/s11134-007-9047-4 db/journals/questa/questa57.html#BlanchetGL07