<?xml version="1.0"?>
<dblp>
<article key="journals/pvldb/ShaoCTYA08" mdate="2008-11-06">
<author>Qihong Shao</author>
<author>Yi Chen</author>
<author>Shu Tao</author>
<author>Xifeng Yan</author>
<author>Nikos Anerousis</author>
<title>EasyTicket: a ticket routing recommendation engine for enterprise problem resolution.</title>
<pages>1436-1439</pages>
<year>2008</year>
<volume>1</volume>
<journal>PVLDB</journal>
<number>2</number>
<ee>http://www.vldb.org/pvldb/1/1454193.pdf</ee>
<url>db/journals/pvldb/pvldb1.html#ShaoCTYA08</url>
</article>
</dblp>
