BibTeX record journals/pvldb/ShaoCTYA08

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@article{DBLP:journals/pvldb/ShaoCTYA08,
  author    = {Qihong Shao and
               Yi Chen and
               Shu Tao and
               Xifeng Yan and
               Nikos Anerousis},
  title     = {EasyTicket: a ticket routing recommendation engine for enterprise
               problem resolution},
  journal   = {{PVLDB}},
  volume    = {1},
  number    = {2},
  pages     = {1436--1439},
  year      = {2008},
  url       = {http://www.vldb.org/pvldb/1/1454193.pdf},
  timestamp = {Tue, 18 Dec 2012 07:54:18 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/pvldb/ShaoCTYA08},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}