DBLP Record 'journals/pvldb/ShaoCTYA08'

BibTeX

@article{DBLP:journals/pvldb/ShaoCTYA08,
  author    = {Qihong Shao and
               Yi Chen and
               Shu Tao and
               Xifeng Yan and
               Nikos Anerousis},
  title     = {EasyTicket: a ticket routing recommendation engine for enterprise
               problem resolution},
  journal   = {PVLDB},
  volume    = {1},
  number    = {2},
  year      = {2008},
  pages     = {1436-1439},
  ee        = {http://www.vldb.org/pvldb/1/1454193.pdf},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}