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DBLP BibTeX Record 'journals/paapp/TraskasP11'

@article{DBLP:journals/paapp/TraskasP11,
  author    = {Dimitris Traskas and
               Julian A. Padget},
  title     = {A multi-agent systems approach to call-centre management},
  journal   = {IJPEDS},
  volume    = {26},
  number    = {5},
  year      = {2011},
  pages     = {347-367},
  ee        = {http://dx.doi.org/10.1080/17445761003720228},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}