BibTeX record journals/oclc/Fox15a

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@article{DBLP:journals/oclc/Fox15a,
  author       = {Robert Fox},
  title        = {Service empathy},
  journal      = {{OCLC} Syst. Serv.},
  volume       = {31},
  number       = {2},
  pages        = {54--58},
  year         = {2015},
  url          = {https://doi.org/10.1108/OCLC-02-2015-0001},
  doi          = {10.1108/OCLC-02-2015-0001},
  timestamp    = {Mon, 16 Aug 2021 13:05:58 +0200},
  biburl       = {https://dblp.org/rec/journals/oclc/Fox15a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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