BibTeX record journals/msom/RoubosKS12

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@article{DBLP:journals/msom/RoubosKS12,
  author       = {Alex Roubos and
                  Ger Koole and
                  Raik Stolletz},
  title        = {Service-Level Variability of Inbound Call Centers},
  journal      = {Manuf. Serv. Oper. Manag.},
  volume       = {14},
  number       = {3},
  pages        = {402--413},
  year         = {2012},
  url          = {https://doi.org/10.1287/msom.1120.0382},
  doi          = {10.1287/MSOM.1120.0382},
  timestamp    = {Thu, 01 Oct 2020 10:17:30 +0200},
  biburl       = {https://dblp.org/rec/journals/msom/RoubosKS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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