BibTeX record journals/msom/HuAB22

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@article{DBLP:journals/msom/HuAB22,
  author       = {Kejia Hu and
                  Gad Allon and
                  Achal Bassamboo},
  title        = {Understanding Customer Retrials in Call Centers: Preferences for Service
                  Quality and Service Speed},
  journal      = {Manuf. Serv. Oper. Manag.},
  volume       = {24},
  number       = {2},
  pages        = {1002--1020},
  year         = {2022},
  url          = {https://doi.org/10.1287/msom.2021.0976},
  doi          = {10.1287/MSOM.2021.0976},
  timestamp    = {Tue, 07 May 2024 20:21:40 +0200},
  biburl       = {https://dblp.org/rec/journals/msom/HuAB22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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