BibTeX record journals/msom/AltmanYOAR21

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@article{DBLP:journals/msom/AltmanYOAR21,
  author       = {Daniel Altman and
                  Galit B. Yom{-}Tov and
                  Marcelo Olivares and
                  Shelly Ashtar and
                  Anat Rafaeli},
  title        = {Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional
                  Load in Online Customer Contact Centers},
  journal      = {Manuf. Serv. Oper. Manag.},
  volume       = {23},
  number       = {4},
  pages        = {854--875},
  year         = {2021},
  url          = {https://doi.org/10.1287/msom.2020.0897},
  doi          = {10.1287/MSOM.2020.0897},
  timestamp    = {Thu, 16 Sep 2021 17:58:01 +0200},
  biburl       = {https://dblp.org/rec/journals/msom/AltmanYOAR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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