BibTeX record journals/misq/SawyB97

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@article{DBLP:journals/misq/SawyB97,
  author       = {Omar El Sawy and
                  Gene Bowles},
  title        = {Redesigning the Customer Support Process for the Electronic Economy:
                  Insights From Storage Dimensions},
  journal      = {{MIS} Q.},
  volume       = {21},
  number       = {4},
  pages        = {457--483},
  year         = {1997},
  url          = {http://misq.org/redesigning-the-customer-support-process-for-the-electronic-economy.html},
  timestamp    = {Fri, 15 May 2020 17:12:36 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/SawyB97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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