@article{DBLP:journals/misq/KettingerTG97,
author = {William J. Kettinger and
James T. C. Teng and
Subashish Guha},
title = {Business Process Change: A Study of Methodologies, Techniques,
and Tools},
journal = {MIS Quarterly},
volume = {21},
number = {1},
year = {1997},
pages = {55-98},
ee = {http://misq.org/business-process-change-a-study-of-methodologies-techniques-and-tools.html},
bibsource = {DBLP, http://dblp.uni-trier.de}
}