BibTeX record journals/misq/KettingerL97

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@article{DBLP:journals/misq/KettingerL97,
  author    = {William J. Kettinger and
               Choong C. Lee},
  title     = {Pragmatic Perspectives on the Measurement of Information Systems Service
               Quality},
  journal   = {{MIS} Quarterly},
  volume    = {21},
  number    = {2},
  pages     = {223--240},
  year      = {1997},
  url       = {http://misq.org/pragmatic-perspectives-on-the-measurement-of-information-systems-service-quality.html},
  timestamp = {Thu, 10 Feb 2011 16:13:42 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/misq/KettingerL97},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}