BibTeX record journals/misq/HsiehRPZ12

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@article{DBLP:journals/misq/HsiehRPZ12,
  author       = {J. J. Po{-}An Hsieh and
                  Arun Rai and
                  Stacie Petter and
                  Ting Zhang},
  title        = {Impact of User Satisfaction with Mandated {CRM} Use on Employee Service
                  Quality},
  journal      = {{MIS} Q.},
  volume       = {36},
  number       = {4},
  pages        = {1065--1080},
  year         = {2012},
  url          = {http://misq.org/impact-of-user-satisfaction-with-mandated-crm-use-on-employee-service-quality.html},
  timestamp    = {Fri, 15 May 2020 17:12:33 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/HsiehRPZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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