BibTeX record journals/misq/HarknessKS96

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@article{DBLP:journals/misq/HarknessKS96,
  author    = {Warren Harkness and
               William J. Kettinger and
               Albert H. Segars},
  title     = {Sustaining Process Improvement and Innovation in the Information Services
               Function: Lessons Learned at the Bose Corporation},
  journal   = {{MIS} Quarterly},
  volume    = {20},
  number    = {3},
  pages     = {349--368},
  year      = {1996},
  url       = {http://misq.org/sustaining-process-improvement-and-innovation-in-the-information-services-function-lessons-learned-at-the-bose-corporation.html},
  timestamp = {Thu, 10 Feb 2011 16:13:40 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/misq/HarknessKS96},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}