BibTeX record journals/misq/HarknessKS96

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@article{DBLP:journals/misq/HarknessKS96,
  author       = {Warren Harkness and
                  William J. Kettinger and
                  Albert H. Segars},
  title        = {Sustaining Process Improvement and Innovation in the Information Services
                  Function: Lessons Learned at the Bose Corporation},
  journal      = {{MIS} Q.},
  volume       = {20},
  number       = {3},
  pages        = {349--368},
  year         = {1996},
  url          = {http://misq.org/sustaining-process-improvement-and-innovation-in-the-information-services-function-lessons-learned-at-the-bose-corporation.html},
  timestamp    = {Fri, 15 May 2020 17:12:21 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/HarknessKS96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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