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BibTeX record journals/misq/GunarathneRS18
@article{DBLP:journals/misq/GunarathneRS18, author = {Priyanga Gunarathne and Huaxia Rui and Abraham Seidmann}, title = {When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry}, journal = {{MIS} Q.}, volume = {42}, number = {2}, year = {2018}, url = {https://doi.org/10.25300/misq/2018/14290}, doi = {10.25300/MISQ/2018/14290}, timestamp = {Thu, 30 Nov 2023 11:04:09 +0100}, biburl = {https://dblp.org/rec/journals/misq/GunarathneRS18.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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