BibTeX record journals/mansci/RenZ08

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@article{DBLP:journals/mansci/RenZ08,
  author       = {Z. Justin Ren and
                  Yong{-}Pin Zhou},
  title        = {Call Center Outsourcing: Coordinating Staffing Level and Service Quality},
  journal      = {Manag. Sci.},
  volume       = {54},
  number       = {2},
  pages        = {369--383},
  year         = {2008},
  url          = {https://doi.org/10.1287/mnsc.1070.0820},
  doi          = {10.1287/MNSC.1070.0820},
  timestamp    = {Tue, 30 Jun 2020 11:41:14 +0200},
  biburl       = {https://dblp.org/rec/journals/mansci/RenZ08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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