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DBLP BibTeX Record 'journals/mansci/IravaniKO07'

@article{DBLP:journals/mansci/IravaniKO07,
  author    = {Seyed M. R. Iravani and
               Bora Kolfal and
               Mark P. Van Oyen},
  title     = {Call-Center Labor Cross-Training: It's a Small World After
               All},
  journal   = {Management Science},
  volume    = {53},
  number    = {7},
  year      = {2007},
  pages     = {1102-1112},
  ee        = {http://dx.doi.org/10.1287/mnsc.1060.0621},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}