BibTeX record: journals/mansci/Das03

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@article{DBLP:journals/mansci/Das03,
  author    = {Amit Das},
  title     = {Knowledge and Productivity in Technical Support Work.},
  journal   = {Management Science},
  year      = {2003},
  volume    = {49},
  number    = {4},
  pages     = {416--431},
  url       = {http://dx.doi.org/10.1287/mnsc.49.4.416.14419},
  doi       = {10.1287/mnsc.49.4.416.14419},
  timestamp = {Tue, 02 Sep 2014 21:28:49 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/mansci/Das03},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}