BibTeX record journals/mansci/CampbellF10

download as .bib file

@article{DBLP:journals/mansci/CampbellF10,
  author       = {Dennis Campbell and
                  Frances X. Frei},
  title        = {Cost Structure, Customer Profitability, and Retention Implications
                  of Self-Service Distribution Channels: Evidence from Customer Behavior
                  in an Online Banking Channel},
  journal      = {Manag. Sci.},
  volume       = {56},
  number       = {1},
  pages        = {4--24},
  year         = {2010},
  url          = {https://doi.org/10.1287/mnsc.1090.1066},
  doi          = {10.1287/MNSC.1090.1066},
  timestamp    = {Tue, 30 Jun 2020 11:40:24 +0200},
  biburl       = {https://dblp.org/rec/journals/mansci/CampbellF10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.