BibTeX record journals/mansci/BuellCF21

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@article{DBLP:journals/mansci/BuellCF21,
  author       = {Ryan W. Buell and
                  Dennis Campbell and
                  Frances X. Frei},
  title        = {The Customer May Not Always Be Right: Customer Compatibility and Service
                  Performance},
  journal      = {Manag. Sci.},
  volume       = {67},
  number       = {3},
  pages        = {1468--1488},
  year         = {2021},
  url          = {https://doi.org/10.1287/mnsc.2020.3596},
  doi          = {10.1287/MNSC.2020.3596},
  timestamp    = {Tue, 23 Mar 2021 14:11:41 +0100},
  biburl       = {https://dblp.org/rec/journals/mansci/BuellCF21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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