BibTeX record journals/mansci/AnandPV11

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@article{DBLP:journals/mansci/AnandPV11,
  author       = {Krishnan S. Anand and
                  M. Fazil Pa{\c{c}} and
                  Senthil K. Veeraraghavan},
  title        = {Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services},
  journal      = {Manag. Sci.},
  volume       = {57},
  number       = {1},
  pages        = {40--56},
  year         = {2011},
  url          = {https://doi.org/10.1287/mnsc.1100.1250},
  doi          = {10.1287/MNSC.1100.1250},
  timestamp    = {Tue, 30 Jun 2020 11:41:34 +0200},
  biburl       = {https://dblp.org/rec/journals/mansci/AnandPV11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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