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DBLP BibTeX Record 'journals/libt/HernonN01'

@article{DBLP:journals/libt/HernonN01,
  author    = {Peter Hernon and
               Danuta A. Nitecki},
  title     = {Service Quality: A Concept Not Fully Explored},
  journal   = {Library Trends},
  volume    = {49},
  number    = {4},
  year      = {2001},
  ee        = {http://alexia.lis.uiuc.edu/puboff/catalog/trends/49_4abs.html\#hernon_nitecki},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

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