BibTeX record journals/kybernetes/HesamamiriB16

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@article{DBLP:journals/kybernetes/HesamamiriB16,
  author       = {Roozbeh Hesamamiri and
                  Atieh Bourouni},
  title        = {Customer support optimization using system dynamics: a multi-parameter
                  approach},
  journal      = {Kybernetes},
  volume       = {45},
  number       = {6},
  pages        = {900--914},
  year         = {2016},
  url          = {https://doi.org/10.1108/K-10-2015-0257},
  doi          = {10.1108/K-10-2015-0257},
  timestamp    = {Fri, 26 May 2017 22:50:32 +0200},
  biburl       = {https://dblp.org/rec/journals/kybernetes/HesamamiriB16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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