<?xml version="1.0"?>
<dblp>
<article key="journals/kbs/FlorM04" mdate="2004-05-04">
<author>Nick V. Flor</author>
<author>Paul P. Maglio</author>
<title>Modeling business representational activity online: A case study of a customer-centered business.</title>
<pages>39-56</pages>
<year>2004</year>
<volume>17</volume>
<journal>Knowl.-Based Syst.</journal>
<number>1</number>
<ee>http://dx.doi.org/10.1016/j.knosys.2003.08.011</ee>
<url>db/journals/kbs/kbs17.html#FlorM04</url>
</article>
</dblp>
