@article{DBLP:journals/kbs/FlorM04,
author = {Nick V. Flor and
Paul P. Maglio},
title = {Modeling business representational activity online: A case
study of a customer-centered business},
journal = {Knowl.-Based Syst.},
volume = {17},
number = {1},
year = {2004},
pages = {39-56},
ee = {http://dx.doi.org/10.1016/j.knosys.2003.08.011},
bibsource = {DBLP, http://dblp.uni-trier.de}
}