HerskovicOPN11'

@article{DBLP:journals/jucs/HerskovicOPN11,
  author    = {Valeria Herskovic and
               Sergio F. Ochoa and
               Jos{\'e} A. Pino and
               H. Andr{\'e}s Neyem},
  title     = {The Iceberg Effect: Behind the User Interface of Mobile
               Collaborative Systems},
  journal   = {J. UCS},
  volume    = {17},
  number    = {2},
  year      = {2011},
  pages     = {183-201},
  ee        = {http://www.jucs.org/jucs_17_2/the_iceberg_effect_behind},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}