Chalmeta06'

BibTeX

@article{DBLP:journals/jss/Chalmeta06,
  author    = {Ricardo Chalmeta},
  title     = {Methodology for customer relationship management},
  journal   = {Journal of Systems and Software},
  volume    = {79},
  number    = {7},
  year      = {2006},
  pages     = {1015-1024},
  ee        = {http://dx.doi.org/10.1016/j.jss.2005.10.018},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}