Lerina Aversano Gerardo Canfora Andrea De Lucia Pierpaolo Gallucci Business process reengineering and workflow automation: a technology transfer experience. 29-44 2002 63 Journal of Systems and Software 1 http://dx.doi.org/10.1016/S0164-1212(01)00128-5 db/journals/jss/jss63.html#AversanoCLG02