BibTeX record journals/jsit/SaarijarviKK13

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@article{DBLP:journals/jsit/SaarijarviKK13,
  author       = {Hannu Saarij{\"{a}}rvi and
                  Heikki Karjaluoto and
                  Hannu Kuusela},
  title        = {Extending customer relationship management: from empowering firms
                  to empowering customers},
  journal      = {J. Syst. Inf. Technol.},
  volume       = {15},
  number       = {2},
  pages        = {140--158},
  year         = {2013},
  url          = {https://doi.org/10.1108/13287261311328877},
  doi          = {10.1108/13287261311328877},
  timestamp    = {Wed, 16 Mar 2022 23:54:44 +0100},
  biburl       = {https://dblp.org/rec/journals/jsit/SaarijarviKK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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