ByerleyMWD91'

BibTeX

@article{DBLP:journals/jsac/ByerleyMWD91,
  author    = {Paul Byerley and
               Jon May and
               Andy Whitefield and
               Ian Denley},
  title     = {The Enabling States Approach: Designing Usable Telecommunications
               Services},
  journal   = {IEEE Journal on Selected Areas in Communications},
  volume    = {9},
  number    = {4},
  year      = {1991},
  pages     = {524-530},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}