BibTeX record journals/jossr/KrishnaDJ11

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@article{DBLP:journals/jossr/KrishnaDJ11,
  author    = {Anupam Krishna and
               G. S. Dangayach and
               Rakesh Jain},
  title     = {Service recovery: Literature review and research issues},
  journal   = {JoSSR},
  volume    = {3},
  number    = {1},
  pages     = {71--121},
  year      = {2011},
  url       = {https://doi.org/10.1007/s12927-011-0004-8},
  doi       = {10.1007/s12927-011-0004-8},
  timestamp = {Sun, 28 May 2017 13:23:50 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/jossr/KrishnaDJ11},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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