BibTeX record journals/jos/ChungW08

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@article{DBLP:journals/jos/ChungW08,
  author       = {J. Chung and
                  K. Preston White},
  title        = {Cross-trained \emph{versus} specialized agents in an inbound call
                  centre: a simulation-based methodology for trade-off analysis},
  journal      = {J. Simulation},
  volume       = {2},
  number       = {3},
  pages        = {162--169},
  year         = {2008},
  url          = {https://doi.org/10.1057/jos.2008.6},
  doi          = {10.1057/JOS.2008.6},
  timestamp    = {Fri, 18 Jun 2021 14:56:16 +0200},
  biburl       = {https://dblp.org/rec/journals/jos/ChungW08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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