BibTeX record journals/jolis/Paterson11

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@article{DBLP:journals/jolis/Paterson11,
  author       = {Neil Paterson},
  title        = {An investigation into customer service policies and practices within
                  the Scottish college library sector: {A} comparison between the customer
                  service exemplars from the retail sector with current Scottish college
                  library practice},
  journal      = {J. Libr. Inf. Sci.},
  volume       = {43},
  number       = {1},
  pages        = {14--21},
  year         = {2011},
  url          = {https://doi.org/10.1177/0961000610384657},
  doi          = {10.1177/0961000610384657},
  timestamp    = {Mon, 25 May 2020 09:12:48 +0200},
  biburl       = {https://dblp.org/rec/journals/jolis/Paterson11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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