BibTeX record journals/jnsm/WillettsA96

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@article{DBLP:journals/jnsm/WillettsA96,
  author       = {Keith Willetts and
                  Elizabeth Adams},
  title        = {When Service Management is your Business},
  journal      = {J. Netw. Syst. Manag.},
  volume       = {4},
  number       = {4},
  pages        = {349--353},
  year         = {1996},
  url          = {https://doi.org/10.1007/BF02283159},
  doi          = {10.1007/BF02283159},
  timestamp    = {Thu, 24 Sep 2020 13:06:03 +0200},
  biburl       = {https://dblp.org/rec/journals/jnsm/WillettsA96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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