Nazim Agoulmine Dan Dragan Thomas Gringel Jane Hall E. Rosa Michael Tschichholz Trouble Management for Multimedia Services in Multi-Provider Environments. 2000 8 J. Network Syst. Manage. 1 http://www.cstp.umkc.edu/jnsm/http://www.cstp.umkc.edu/jnsm/vols/vol08_abs/08-1-agoulmine.html db/journals/jnsm/jnsm8.html#AgoulmineDGHRT00