@article{DBLP:journals/jkm/WebbS08,
  author    = {Brian R. Webb and
               Frank Schlemmer},
  title     = {Predicting web services performance from internet performance:
               an empirical study of resources and capabilities in e-business
               SMEs},
  journal   = {J. Knowledge Management},
  volume    = {12},
  number    = {6},
  year      = {2008},
  pages     = {137-155},
  ee        = {http://dx.doi.org/10.1108/13673270810913676},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}