BibTeX record journals/jkm/VenturiniG15

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@article{DBLP:journals/jkm/VenturiniG15,
  author       = {Wander Trindade Venturini and
                  {\'{O}}scar Gonz{\'{a}}lez{-}Benito},
  title        = {{CRM} software success: a proposed performance measurement scale},
  journal      = {J. Knowl. Manag.},
  volume       = {19},
  number       = {4},
  pages        = {856--875},
  year         = {2015},
  url          = {https://doi.org/10.1108/JKM-10-2014-0401},
  doi          = {10.1108/JKM-10-2014-0401},
  timestamp    = {Mon, 28 Aug 2023 21:38:57 +0200},
  biburl       = {https://dblp.org/rec/journals/jkm/VenturiniG15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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