BibTeX record journals/jkm/GuchaitNL11

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@article{DBLP:journals/jkm/GuchaitNL11,
  author       = {Priyanko Guchait and
                  Karthik Namasivayam and
                  Pui{-}Wa Lei},
  title        = {Knowledge Management in Service Encounters: Impact on Customers' Satisfaction
                  Evaluations},
  journal      = {J. Knowl. Manag.},
  volume       = {15},
  number       = {3},
  pages        = {513--527},
  year         = {2011},
  url          = {https://doi.org/10.1108/13673271111137466},
  doi          = {10.1108/13673271111137466},
  timestamp    = {Sun, 06 Oct 2024 21:33:16 +0200},
  biburl       = {https://dblp.org/rec/journals/jkm/GuchaitNL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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