BibTeX record journals/jeim/TianHTLXS20

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@article{DBLP:journals/jeim/TianHTLXS20,
  author       = {Xin Tian and
                  Wu He and
                  Chuanyi Tang and
                  Ling Li and
                  Hangjun Xu and
                  David Selover},
  title        = {A new approach of social media analytics to predict service quality:
                  evidence from the airline industry},
  journal      = {J. Enterp. Inf. Manag.},
  volume       = {33},
  number       = {1},
  pages        = {51--70},
  year         = {2020},
  url          = {https://doi.org/10.1108/JEIM-03-2019-0086},
  doi          = {10.1108/JEIM-03-2019-0086},
  timestamp    = {Thu, 02 Apr 2020 18:30:53 +0200},
  biburl       = {https://dblp.org/rec/journals/jeim/TianHTLXS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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