BibTeX record journals/jeim/ChatterjeeGNGK23

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@article{DBLP:journals/jeim/ChatterjeeGNGK23,
  author       = {Swagato Chatterjee and
                  Arpita Ghatak and
                  Ratnadeep Nikte and
                  Shivam Gupta and
                  Ajay Kumar},
  title        = {Measuring {SERVQUAL} dimensions and their importance for customer-satisfaction
                  using online reviews: a text mining approach},
  journal      = {J. Enterp. Inf. Manag.},
  volume       = {36},
  number       = {1},
  pages        = {22--44},
  year         = {2023},
  url          = {https://doi.org/10.1108/JEIM-06-2021-0252},
  doi          = {10.1108/JEIM-06-2021-0252},
  timestamp    = {Mon, 28 Aug 2023 21:40:56 +0200},
  biburl       = {https://dblp.org/rec/journals/jeim/ChatterjeeGNGK23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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