BibTeX record journals/jcis/WhitakerKFM20

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@article{DBLP:journals/jcis/WhitakerKFM20,
  author       = {Jonathan Whitaker and
                  Mayuram S. Krishnan and
                  Claes Fornell and
                  Forrest V. Morgeson III},
  title        = {How Does Customer Service Offshoring Impact Customer Satisfaction?},
  journal      = {J. Comput. Inf. Syst.},
  volume       = {60},
  number       = {6},
  pages        = {569--582},
  year         = {2020},
  url          = {https://doi.org/10.1080/08874417.2018.1552091},
  doi          = {10.1080/08874417.2018.1552091},
  timestamp    = {Thu, 14 Oct 2021 08:47:06 +0200},
  biburl       = {https://dblp.org/rec/journals/jcis/WhitakerKFM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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